We have a policy of stable supply of custom products that we have commercialized at the request of our customers.
We will confirm with the customer whether the custom product is "continuous consumption items" or "spot items" when the order is received.
■Our product supply policy for "Continuous Consumption Items" is as follows
1. If the customer does not place an order for more than one year after the product is delivered, we will confirm the customer's intention to continue consumption.
2. The confirmation will be based on whether or not the customer plans to consume the product within the next three years (forecast).
3. EOL will be conducted upon confirmation of no forecasted consumption.
*EOL=End of Life=End of Production/Discontinuation of Sales
4. The maintenance parts supply service after EOL is, in principle, 3 years. The unit price, supply lead time, and MOQ (Minimum Order Quantity) will be re-set after discussion with the customer.
■The definition of "spot items" is the customer's need for one-time consumption, and while we will accommodate delivery in installments, we basically do not confirm the customer's intent for continued consumption.
However, we will confirm the period of time for maintenance and parts supply service after delivery on a case-by-case basis, as necessary, and will establish a system to accommodate the customer's production plan.
■EOL for standard catalog products will be notified to customers one year in advance and announced on our website.
Contact for inquiries
IRIE KOKEN CO., LTD.
Sales Division
E-Mail:sales@ikc.co.jp
January 16, 2023
For document requests and inquiries,
Please contact us using the email form below or by phone.